Tech Support

Tech Support / Orderdesk

Time Commitment: Full time

Start Date: Before end of 2020

Amsterdam, The Netherlands

 

Context
Are you ready to join a world-class team in the center of Amsterdam on the forefront of IoT?
Sensoterra is a leading soil moisture sensor company on a mission to have a big impact on water conservation, sustainable food production and smarter cities.The Challenge if you choose to accept it: combined orderdesk/tech support role 


Tech Support
Sensoterra sells products that often require customer support. Sensoterra has organized the incoming support questions via an automated web based system (Zendesk). Support questions often relate to both technical and application aspects, such as understanding the technical principles of the sensor, interpreting sensor measurements and integrating data in our customers' own systems (APIs) etc. We don't expect you to know everything from the beginning, but a certain affinity with technology and IT is a plus.

Orderdesk
Our orders are processed in Exact, linked to other systems and need to be processed fast and accurately. Communication with the external warehouse and customers is part of this role.


The perfect candidate is happy to work in an informal young team, is a real team player, customer oriented and self propelling
Other requirements:
3 years experience in a relevant role
Minor degree or equivalent qualifications (MBO/HBO)
Excellent verbal and written communication skills in Dutch and English
Experienced Excel user
IT affinity


What we offer
A competitive start-up salary, with 25 days paid vacation and daily free lunches
A front-row seat at one of the most progressive innovative IoT Precision Ag companies
Fun colleagues and a high energy environment
Extensive opportunities for professional growth
A broad scope of responsibilities
Work experience on a global level
Offices located in start-up environment at the Zeemagazijnkade

Process
Please submit your CV and cover letter to [email protected]
We aim to onboard our new colleague before the end of the year.

Serious applicants only, we are not engaging recruiters.